Case Management & Vocational Services Coordination Services

April 2006

• New programs have been established based upon identified consumer needs:

1)    A Job Readiness program was initiated for clients receiving services through the employment service program.  The two week session was designed to enhance preparation for employment and covers topics including conflict resolution, stress management, disclosure, tax credit information, mock interviews, composition of resumes and cover letters.  The program will be expanded to six weeks by the end of May 2006 to allow for additional focus on enhancing computer and communication skills

2)    A six week budgeting group was initiated for clients requesting additional help with issues related to money management

3)    A four week relaxation group was also established

• In the area of effectiveness, 54% of the case management clients and 82% of the clients involved in employment services achieved one or more of their established goals.
• In the area of efficiency, consumers receiving case management services attended their scheduled appointments 69% of the time and 83% of clients participating in the employment program attended their appointments.
• In February of 2006, a stakeholder survey was sent out to 174 area hospitals, medical centers, and social service agencies and 7% of those surveyed responded to the questionnaire.  73% of those who responded stated they have previously referred individuals to EFGC services and 47% referred clients within the past year.  100% found the case management services to be beneficial for their clients and 67% indicated employment services were either very helpful or helpful.
• An annual consumer satisfaction survey was distributed in February of 2006 and received a response rate of 23%.  20% of the respondents have received services through EFGC within the last year and 76% reported participating in services over one year ago.  76% rated overall EFGC services as excellent or good. 
• Surveys completed after client initial appointments indicated 100% of the respondents agreed that staff considered their ideas and concerns and 89% of respondents indicated EFGC services would be recommended to others with similar needs.
• A staff survey was completed in April of 2006 and the average ratings in all areas were very good, including scores on:

1)    qualified staff providing programs and services

2)    services provided are supportive, client-focused, and strength-based

3)    services offered are accessible and flexible in order to meet individual client needs

4)    quality services are provided with a high level of consistency

5)    staff are knowledgeable about and have access to needed resources outside the organization

Our mission is to serve you...See how we're doing! The most recent results from the Epilepsy Foundation of Greater Chicago's Case Management and Vocational Services programs are now available on-line.