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Cultural Competence

The National Center for Cultural Competence has provided us with links to helpful web pages and materials which allow one to gain a greater understanding of how to increase the ability of health care providers to address the growing diversity of our population.

Title Author Phase Description
Cultural Competence: It All Starts at the Front Desk   National Center for Cultural Competence   

A article that describes the challenges families face with the front desk staff at health providers' offices. It provides guidelines to address the cultural and linguistic competence of the front desk. 
Policy Brief: Cultural and Linguistic Competence in Family Supports   National Center for Cultural Competence   

A policy brief on cultural and linguistic competence in family supports. 
Bridging the Cultural Divide in Health Care Settings: The Essential Role of Cultural Broker Programs   National Center for Cultural Competence   

This guide is designed to assist health care organizations in planning, implementing, and sustaining cultural broker programs in ways including the following:
Introduce the legitimacy of cultural brokering in health care delivery to underserved populations.
Promote cultural brokering as an essential approach to increasing access to care and eliminate racial and ethnic disparities in health.
Define the values, characteristics, areas of awareness, knowledge, and skills required of a cultural broker.
Provide guidance on establishing and sustaining a cultural broker program for health care settings that is tailored to the needs and preferences of the communities served. 
The Cultural and Linguistic Competence (CLCADO) Assessment for Disability Organizations   National Center for Cultural Competence   

The CLCADO is intended to support organizations to (1) plan for and incorporate culturally and linguistically competent values, policies, structures, and practices in all aspects of their work; (2) enhance the quality of services, supports, and advocacy provided to diverse and underserved communities; (3) effect change in education, training, technical assistance, research, and public policy; and (4) advance cultural and linguistic competence as an essential approach to address racial and ethnic disparities and promote equity for people who experience disabilities and their families.